PlayWell is an innovative and comprehensive responsible gaming strategy adopted by the Massachusetts Gaming Commission to help keep gambling fun for all players.
PlayWell Hubs are located on-site at all Massachusetts casinos and operate 7 days a week. There, patrons can learn about myths associated with gambling, the odds of the games they are playing, take a break, and seek support from a PlayWell Advisor. PlayWell Advisors are also available 24/7 through LiveChat!
PlayWell Advisors receive extensive training in the areas of responsible gambling techniques, problem gambling behavior and local resources for help. Many PlayWell Advisors come to the position with professional gaming experience which is useful in understanding patrons’ needs.
The Massachusetts Gaming Commission (MGC) has earned international recognition for its rigorous standards in regulatory oversight, consumer protection, and responsible gaming leadership. PlayWell is an integral component of this celebrated framework. We uphold the MGC’s commitment to fairness and integrity, ensuring that the programs, resources, and games offered in Massachusetts meet the highest global benchmarks for ethical and well-balanced play.