Voluntary Self-Exclusion

The MA Voluntary Self-Exclusion Program can be a helpful
resource if you’re struggling with a gambling problem.

24 HOURS / 7 DAYS SUPPORT: 1-800-GAM-1234

Massachusetts Voluntary Self Exclusion Program Study

Have you ever enrolled in the Massachusetts Voluntary Self Exclusion program?

Do you want to help to improve the program by sharing your experiences?

Participate in the Voluntary Self Exclusion Study!

What is It?

Voluntary Self-Exclusion (VSE) is a statewide program that allows you to voluntarily exclude yourself from casino gambling, sports wagering, or iLottery.

: If you enrolled in the Gaming VSE: During the period of your exclusion, you are not allowed to enter the gaming area of any Massachusetts casino. To reduce the temptation to return to the gaming area, all reward points will be forfeited or suspended, and players cards and all direct marketing materials suspended. An excluded person identified within the gaming area will be escorted from the area and must forfeit any money or thing of value that has been converted to a wagering instrument, including things like casino-issued chips, tokens, prizes, non-complimentary pay vouchers, electronic credits on a slot machine, and vouchers representing electronic credits/TITO slips. Losses cannot be reclaimed.

If you enrolled in Sports Wagering VSE: During the period of your exclusion, you will not be able to place a wager at any of the Massachusetts retail and mobile licensees, including casinos, brick and mortar sportsbooks, or on any of the Massachusetts-licensed sports wagering online platforms.

If you enrolled in iLottery VSE: During the time of exclusion, you will not be able to deposit funds, purchase tickets or play games on the Massachusetts State Lottery’s online iLottery platform when it launches.
: Depending on the VSE Program you enroll in, the terms apply to all casinos and sports wagering operators licensed by the MGC, regardless of whether or not they are operational at the time of enrollment. Casino operators and sports wagering operators reserve the right to share Massachusetts VSE participants with all of their properties and/or online platforms, including those outside of Massachusetts.
: That’s up to you. You can choose a term from one year to a lifetime. And if you want to extend the duration, you can do so at any time. The one thing you can’t do is reduce the time once you’ve signed on.
: Yes. You’re allowed to be inside the casino, just not on the gaming floor or any area where pari-mutuel or simulcasting wagers are placed.
: Enrolling in the iLottery VSE, an individual will still be able to access the Mass Lottery app/website and their Mass Lottery Player Account. While prohibited from depositing funds, purchasing tickets or playing games on the Mass Lottery’s online iLottery platform, they will be able to withdraw funds from their account and access retail features, including ticket scanning, remote ticket cashing, and entering Second Chance Drawing for retail products. There is currently no option to exclude oneself from being able to purchase lottery tickets at retail locations.
: No. Forms can only be accepted during in-person enrollments or remote enrollments.
: No. Enrollment may only be completed by the individual who is enrolling in the program. If you or a loved one is experiencing problems with gambling and needs support, please call 1-800-327-5050 or visit maproblemgamblinghelpline.org to speak with a trained specialist. The helpline is available 24/7, is free, confidential, and available in multiple languages.

By phone: Calling the 24-hour GAM Line at 1-800-GAM-1234.

Online chat: Chat via the PlayWell website, available 24 hours a day.

In-person: To schedule an appointment to enroll in the Massachusetts Voluntary Self-Exclusion Program, please contact the Massachusetts Gaming Commission at vse@massgaming.gov or the GAM line at 1-800-GAM-1234. Alternatively, you may visit any PlayWell Hubduring casino operating hours without an appointment. PlayWell Hubs are located in the Plainridge Park Casino, MGM Springfield, and Encore Boston Harbor.

Other ways to enroll:

Remote enrollment may be utilized by anyone who is unable or uncomfortable enrolling in person at any of the above locations. A computer or mobile device with email access and video capabilities is required for this option. The enrollment form will be shared at the time of enrollment and may not be completed in advance.
: You’ll have to participate in a reinstatement session before being allowed to return to a gaming floor. The goal of the session is to arm you with safe gambling tips and give you all the support you need to take control.
: Yes. The point is not to determine whether or not you will be allowed to gamble again, but to help you get back in the game with a plan to keep it fun.
: Just go to the PlayWell Hub at Plainridge Park Casino, MGM Springfield or Encore Boston Harbor. All sessions will be conducted in person. You may also participate in a reinstatement session at the Massachusetts Gaming Commission Office in Boston, and can schedule this appointment by calling 617-533-9737 or by emailing vse@massgaming.gov.
: We take privacy very seriously and protect your sensitive information using strict security procedures. Under no circumstances will your information be shared with a family member, employer, or clinician. Rest assured, you have our complete confidence.
: Please visit the Massachusetts Gaming Commission’s page on Voluntary Self-Exclusion for more information.